AGB

- No accessory is indestructible, please always check your dog's accessories for wear and tear before use. It is the customer's responsibility to determine the suitability of the product for their pet.

- Our products are suitable for domestic dogs. We do not refund or replace for general wear and tear of a product, only genuine faults will be resolved after inspection. Owners are responsible for any damage created to the products from misuse, or damage created by your dog on walks or from unsafe storage of products.

CANCELLATIONS:

- While we make every effort to ensure pricing on our website is accurate, errors can occasionally occur due to technical glitches, system faults or human error. In the event that a product is listed or sold at an incorrect price, we reserve the right to cancel the affected order at any time, even if the order has been confirmed and payment has been taken.

- If we cancel an order due to a pricing error, we will notify you as soon as possible and issue a full refund. You will not be charged for any order we are unable to fulfil due to a pricing error.

- We reserve the right, at our sole discretion, to refuse, cancel, limit or correct any order where we identify an error, inaccuracy or technical fault relating to pricing, product information or availability.

- Customers have the right to cancel their order at any time before they receive their order processing email. Once this email has been sent, your order has gone into production and cannot be cancelled or amended.

- To cancel an order, please email us as soon as possible at hello@hugoandtedltd.com with your order number. We will confirm once your cancellation has been processed. If you are from the EU you can also use our EU order cancellation form found in the footer of our website.

- If your order is cancelled before processing, a full refund will be issued to your original payment method within 5 working days.

- We are unable to cancel or refund orders once the order processing email has been sent, as your item will have already entered production. Please refer to our Returns Policy for information on returns once you have received your order.

- We reserve the right to cancel any order at our discretion, including (but not limited to) where there is a pricing or listing error, incorrect or incomplete information provided by the customer, or where fulfilment of the order is not possible. In such cases, a full refund will be issued.

CARE AND USEAGE POLICY:

- All of our products are made from machine washable products. We recommend always washing below 30 degrees and do not tumble dry any of our products. When air drying, ensure products are in a warm environment as cold air can cause patches on fabrics such as wax cotton.

- Washing on a high temperature or tumble drying may cause your product to shrink, we will not be liable for any damage caused by washing your product without following our instructions.

- We do not recommend ironing your products, particularly items that are made from man-made fabrics such as polyester (eg. fleece jumpers). Should you need to iron a product, always use a piece of cotton or iron-able fabric between the product and your iron.

- When washing harnesses, collars or products with any hardware, we recommend using a small bag to protect your machine from buckles hitting the drum.

- No product is indestructable. Please check products before use and never leave your dog unattended wearing or using any product. It is the customer's responsibility to ensure products fit correctly before using them.

- We cannot replace or repair products that are damaged by misuse or from water/unsafe storage. Products that contain metal, such as collars, harnesses and leads, may not withstand being left wet for long periods please ensure all products are always stored indoors and out of direct sunlight.