Hugo et Ted Gourde

All of our products are handmade.

Custom order making times can vary during for reasons such as high demand and if materials are in stock - this means sometimes lead times can be 10-20 working days from your order date, which do not include weekends or bank holidays. Please anticipate that your custom order may take this time to be made and then delivered.

If a product is in stock (Ready to Ship) these are products that are available to be shipped and are premade. These items are non-customisable and labelled in the title as 'ready to ship'. We aim to despatch items that are in stock within 5 working days. Stock levels vary, items may be updated to be in stock after you place an order. Please note that items are then subject to a further delivery period depending on the courier.

Please visit our FAQ here for any further shipping and delivery details: https://www.hugoandtedltd.com/pages/faq.

Please be aware that if you order a custom made product with a product that is ready to ship they will be shipped together once the custom made items have been made for you. Please always get in touch before ordering if you have any special requirements hello@hugoandtedltd.com.

Please check our policies on returns before placing an order with us. Items that are custom made for you (for example: items with customised webbing or multiple selected colours or made to measure or personalised etc.) are non-refundable or able to be exchanged.